Join our team!

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Posted by Karen Slupinski on Tuesday, August 15, 2017

We have two opportunities to join our team.

We are looking for:

  • Financial Services Support Administrator (F/T)
  • Receptionist (P/T)

More information about both roles can be found below.

We look forward to hearing from you!

 

Financial Services Support Administrator (F/T)

Dundee

Thorntons Investments is a successful and growing Financial Planning and Investment Management organisation, headquartered in Dundee, providing a range of professional services managing the wealth of our clients across Scotland. 

We are looking for an experienced Administrator to join our team, providing administrative support to our established financial planning and investment teams. The post holder will also be required to liaise actively with key external providers and clients and must have previous experience in a similar role within Financial Services.

Principal Responsibilities:

  • To process new business accurately and to the agreed procedures for Investment and Financial Planning teams.
  • To respond to enquiries from financial planners or investment managers in a timely and accurate fashion ensuring we adhere to our service commitments.
  • To have a working knowledge of IRESS, Figaro and other software applications used within the organisation to be able to update CRM data held for clients
  • To update the CRM modules in Figaro, and IRESS to ensure all activity undertaken on the client accounts is reflected.
  • To have a working knowledge of regulatory matters such as, but not limited to, Money Laundering, best execution, client money rules, market conduct.
  • To adhere to those regulatory requirements and report in a timely fashion where this is not undertaken
  • To produce all Letters of Authority for change of agency and follow these up as required.
  • Input and extract data, including client details and policy information in accordance with the checklist provided.
  • Respond to requests from the Financial Planners and Investment Managers for information and produce reports accurately and in a timely fashion as required.  
  • Provide phone cover where necessary  
  • Ensure all client files are maintained accurately and filed as required.
  • Opening and closing files in conjunctions with internal process and adhere to money laundering procedures.
  • Manage and plan own workload and work within required deadlines.
  • Build and maintain good working relationships with colleagues and management

Essential Criteria

  • Demonstrable experience in Financial Services in an administrative capacity
  • Ideally qualified, or working towards, relevant qualification in investment administration
  • Understanding of the FCA regulatory framework and the importance of compliance
  • Meticulous attention to detail and ability to adhere to procedures
  • Strong administration skills and proficiency in MS Office
  • Excellent communications skills
  • Team Player

We are a small but well-formed team with a great working culture where we are happy to support career development for the right individual.

If you think you meet the criteria, we’d love to hear from you.  Salary is dependent on level of experience and relevant qualifications.

 

Receptionist (P/T)

Dundee

Thorntons Investments is a successful and growing Financial Planning and Investment Management organisation, headquartered in Dundee, providing a range of professional services managing the wealth of our clients across Scotland. 

We are recruiting an additional Receptionist to provide cover in our busy office.  You will act as the first point of contact for visitors and callers, providing an excellent client experience, and to undertake other administrative tasks as identified by the Admin Manager.

Principal Responsibilities:

  • Ensure all front of house areas are clean and tidy and project a business-like image at all times during office hours, reporting any maintenance issues and taking necessary action to remedy.
  • Greet and welcome visitors to the office, ensuring they sign in the visitor’s book and informing the relevant member of staff of their arrival. 
  • Also offer all visitors a welcome drink on arrival. Operate the telephone switchboard, receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on promptly via email or in person or connecting callers to voicemail if preferred.
  • Check and sign for deliveries and inform relevant members of staff of their arrival promptly.
  • Ensure meeting rooms are kept clean and tidy at all times and are stocked with necessary equipment and stationary for meetings booked.
  • Process diary booking requests for client facing meeting rooms to ensure these are booked in advance and client meetings receive priority.
  • Provide logistical support for meetings held in the Boardroom and Client Meeting Rooms including the preparation of the room layout, provision of refreshments and sourcing and organising external catering as required.
  • Ensure knowledge of staff movements in and out of the office

Essential Criteria:

  • Smart, business-like appearance
  • Exceptional interpersonal skills
  • Strong verbal and written communication skills
  • Good organising and planning skills
  • Strong attention to detail
  • Able to use own initiative to resolve problems
  • Computer literate – able to use range of IT/telephony systems including MS Outlook
  • Ideally previous switchboard experience and experience of working front of house in office environment

Hours of Work: 11am to 2pm, Monday to Friday – 15 hours per week.  Additional hours will be expected to cover holidays from time to time.